Frequently Asked Questions
Billing FAQs
What payment methods do you accept?
We currently accept Visa, MasterCard, American Express, and PayPal.
When am I billed?
You are billed every month from the date of registration. E.g. If you sign up on the 15th of June, your billing date will be the 15th of every month thereafter.
Do I get charged tax?
Only customers in the state of New York must pay all applicable taxes.
What happens if my credit card expires in the middle of my billing period?
Please contact us and provide us with your new expiry date. If an invalid credit card number or expiry date is entered when your billing date arrives, you will receive a notification email alerting you to call us. You can update your credit card information online by going to My Account > you will see a subject heading that says Subscription Info with a sub heading that says > Credit Card Info [edit] > click on edit and continue for there.
How do I change my credit card number?
Please go to My Account > you will see a subject heading that says Subscription Info with a sub heading that says > Credit Card Info [edit] > click on edit and continue from there.
If you cannot update your credit card information, please Contact Us.